Introduction The travel industry is one of the largest industries in the world and continues to grow every year. The major players in this industry include airlines, hotels and travel agents. The role of CRM in the travel industry is to help suppliers manage their customer relationships better. This can be done through tracking customers’ […]

Introduction Travel and tourism industry is one of the fastest growing sectors in the world. According to a report by UN World Tourism Organization, 191 million people traveled abroad in 2017, which was an increase of 4% over 2016 figures. This increase was mainly due to growing disposable incomes in developing countries like China & […]

Introduction A CRM solution is a system that helps you manage your customers, leads and relationships. It should be easy to use, so that all of the information can be easily accessed by everyone in your travel agency. Why CRM? CRM stands for Customer Relationship Management, and it’s a way to manage your business. It […]

Introduction CRM is a powerful tool that can help you grow your business. But it’s not just a matter of signing up for an account and checking off some boxes. You need to have an understanding of what a CRM means to your organization both in terms of the technology and how you will use […]

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